FAQs - Technical Questions
We accept all major credit and debit cards as well as PayPal. All of our payment options are secure and meet PCI standards.
We accept Word documents, PDFs, PowerPoint, and text files. The cost to edit PDFs and PowerPoint files is higher than Word documetns and text files.
In the Comments feature in Microsoft Word, you can quickly delete comments individually (click Delete in the menu) or delete all comments at once (click Delete All Comments in Document). Comments can also be deleted one by one by right-clicking on the comment balloon and then clicking Delete Comment.
If the Show Markup feature is turned off, the changes made by your editor may not be visible. To see changes, click on the Review tab and then click Show Markup.
If you’re using a recent version of Microsoft Office and don’t want to have to click "enable editing" each time you download a document from Editor World, you can adjust the settings in Microsoft Word to make us a trusted site. The first way to do this is to click on File > Options > Trust Center > Trust Center Settings > Protected View, and uncheck Enable Protected View for files originating from the Internet.
The second method is to click on File > Options > Trust Center > Trust Center Settings > Trusted Locations > Add new location. This allows you to designate a folder on your computer for trusted documents from the Internet. If you don't want to enable everything, you can download only the files you trust into a specific folder and mark the folder "trusted."
Our editors use the Track Changes feature of Microsoft Word so you can see the changes made to your document. You can choose to accept all changes at one time or to review each change individually. In recent versions of Microsoft Word, select the Review tab. Within the Track Changes section, you can choose to accept all changes at once, or to accept or reject each change individually. Within the document itself, you can right-click on individual changes to accept or reject the changes. If your editor has inserted comments, you will also need to delete those within the Comments section in the Review tab.
Your documents can only be downloaded from our secure servers. All of Editor World’s employees and editors are required to sign a confidentiality agreement, and we can also sign any confidentiality or non-disclosure agreement you provide. Editor World uses 256-bit SSL or higher encryption for communications between your computer and our site. We never sell or trade your personal information.
After logging in at www.editorworld.com, click on the Documents icon in your Client Console. In the Documents section, you can view the status of your document, such as whether the editor has downloaded the original file or uploaded the edited file. When the editor uploads the edited file, you will be able to download it through the Documents section of your Client Console.
Editors have the option to accept (or not accept) messages when they are unavailable to take on new editing service requests on any given day. By selecting the Unavailable button on the upper left-hand side of the screen at www.editorworld.com/editors, you can view editors who are currently unavailable. If an editor is accepting messages, there will be a Contact button in their profile. You must be signed in to your Editor World account to contact an editor.