<p><strong>kristina martiroyan</strong></p>
<p><strong>&nbsp;kristinarm</strong><strong>1987</strong><strong>@gmail.com</strong>&nbsp; &nbsp;&nbsp;&nbsp;<strong>I&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;920-366-0506</strong>&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;I&nbsp;&nbsp;&nbsp;&nbsp; <strong>green bay, wisconsin</strong></p>
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<p><strong>Bachelor of Arts, Communications, 2013 &bull; University of Wisconsin-Milwaukee</strong></p>
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<p><strong><em>Objective</em></strong><em>: </em>To obtain a challenging and responsible position in which I am given the opportunity to utilize my Bachelor&rsquo;s degree and enrich my knowledge towards achieving the goals of the organization.</p>
<p><em>&nbsp;</em></p>
<p><em>&ldquo;I was VP of Customer Service for 35&nbsp;years&nbsp;for one of the country's 10 largest corporations. As such, I feel I am qualified to judge excellent customer service when I see it. &nbsp;And excellent customer service was exactly what she delivered to. The patience she showed, her willingness to help and the way she kept her commitment to me, are true hallmarks of customer service.&rdquo;&nbsp; Tony O., Humana Broker</em></p>
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<p>&nbsp;</p>
<p><strong>experience</strong></p>
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<p><strong>Brown County Human Services&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>2014-Present</p>
<p><strong>Economic Support Specialist</strong></p>
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<ul>
<li>Conduct case management to clients requesting foodshare, Badgercare and child care assistance</li>
<li>Maintain accurate, well documented case files</li>
<li>Respond to emergency need situations</li>
<li>Maintain current knowledge of federal, state regulations and local policies</li>
<li>Investigate complaints and fraud allegations and testimony in civil and criminal hearings</li>
</ul>
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<p><strong>Master Tailor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;</strong>2013-Present</p>
<p><strong>Administrative Assistant</strong></p>
<p>&nbsp;</p>
<ul>
<li>Operate cash register when customers pay for their products</li>
<li>Generate spreadsheets, invoices, price lists and discount ads</li>
<li>Assist customers to the fitting room and take away clothing when completed</li>
<li>Picking up the phone to assist customer on the phone</li>
<li>Update the Master Tailor website and the company&rsquo;s Facebook page</li>
</ul>
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<p><strong>Humana&nbsp; </strong><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2011-2014</p>
<p><strong>Agency Management Specialist</strong></p>
<p><strong>&nbsp;</strong></p>
<ul>
<li>Research, analyze and resolve complex commission errors in internal databases</li>
<li>Ensure all entities are in adherence with Insurance Department statutes</li>
<li>Created and presented the One-Note Training System for new hires</li>
<li>Provided timely feedback to project managers and consistently met deadlines</li>
<li>Participated in improving organizational performance through collecting data</li>
</ul>
<p>&nbsp;</p>
<p><strong>Unitedhealthcare &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>2010-2011</p>
<p><strong>Health Advisor Secure Messaging</strong></p>
<p><strong>&nbsp;</strong></p>
<ul>
<li>Provided outstanding telephone and online customer service relating to health benefits &amp; claims</li>
<li>Ensure an end-to-end relationship within the health care community</li>
<li>Resolves complex claim inquiries and processed claim adjustments</li>
<li>Assisted members in locating a network health care provider</li>
<li>Created and managed internal process documentation and presentations</li>
</ul>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><strong>New Community Shelter&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong>2008-2010</p>
<p><strong>House Supervisor</strong></p>
<p><strong>&nbsp;</strong></p>
<ul>
<li>Assisted members in locating a network health care provider</li>
<li>Serve as a front-line staff for residents and ensure facility security.</li>
<li>Assist in the intake process of resident&rsquo;s including drug testing and breathalyzer.</li>
<li>Build relationships with the community that are meeting at the shelter or bringing in a donation</li>
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<p><strong>Areas of expertise </strong></p>
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<li><strong>Project Management</strong></li>
<li><strong>Team Leadership</strong></li>
<li><strong>Public Relations</strong></li>
<li><strong>Implementing Training Guides</strong></li>
<li><strong>Web Analytics</strong></li>
<li><strong>Social Media Marketing</strong></li>
<li><strong>Audits and Reporting</strong></li>
<li><strong>Data Entry</strong></li>
<li><strong>Fraud Investigation</strong></li>
</ul>
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<p><strong>&nbsp;</strong></p>
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<p><strong>technology skills</strong></p>
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<p><strong>Computer:&nbsp; </strong>86 WPM, 11,160 KPH</p>
<p><strong>&nbsp;</strong></p>
<p><strong>OS:</strong> Microsoft Windows, Mac, Microsoft Windows Server, Linux</p>
<p><strong>Software:</strong> Microsoft Office (Access, Excel, Outlook, PowerPoint, Publisher, Word, One-Note); Microsoft Exchange Server, Google Adwords, SharePoint Services, Adobe Acrobat Professional, Photoshop</p>
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