For more nearly two decades, writing and editing have been a primary component of my career, beginning with my candidacy for a master's degree in English, which I was awarded in 1997. Since then, I have
•	Worked full-time as an editor since 2007
•	Copyedited and proofread a wide range of documents, including academic papers in all subject areas, website content, and business documents, many written by clients whose first language is not English
•	Designed, produced, edited, and formatted software user manuals
•	Edited and maintained software requirements documents
•	Written, edited, and formatted other types of technical documentation, including policy and procedure documents
•	Documented work procedures
•	Written, edited, and prepared information for institution-wide dissemination
•	Increased knowledge of policies and procedures by researching them, rewriting them, and publishing them to the Internet
•	Improved and streamlined customer service by documenting procedures and frequently asked questions on an Intranet
•	Improved the quality of software user manuals by rewriting them to eliminate unclear or confusing language, creating style standards for them, and publishing them to the Internet
•	Promoted website traffic by announcing changes and improvements to the target audience
•	Improved internal organizational communication by writing timely and relevant newsletter articles
•	Increased company profits and the sales and usefulness of textbooks by ensuring high quality in documents that allow educators to meet established teaching standards