Hi, Dana:<br /><br />I have uploaded your edited document and hope that you find the suggestions helpful. If you have any questions, please send a message to me via Editor World.<br /><br />This a really nice presentation, and hard to improve. I have corrected a few typos and grammatical lapses, but I haven't re-written anything, as instructed. Where I could, I made suggestions about UK usage. For example, in the UK, people say" I would like to speak to the manager" rather than with the manager.<br /><br />When you open the document, you'll see the edits in red. You can, of course, click on Review / Final to hide them.<br /><br />Please read the document carefully. Although I've proofread it several times, made changes, and sometimes reverted to the original, I know I'm not perfect. My wife says so. &nbsp;<br /><br />That's about it for now. On to the next document.<br /><br />Best wishes - TypeRighter (aka George)