Thank you for your quick response.  I have a question below. When I start with She reported....
Does it imply the rest of sentences will be reported by her?  I want to make sure that the last sentence (.... they are note helpful for reading) is her statement.

She reported that she used a magnifier and text-to-speech features in the past, but she does not recall the name of the software. She no longer has her computer and could not verify its brand. She also tried a few electronic magnifiers during a vendor demonstration and found them very helpful. She wears tri-focal glasses, but they are not helpful for reading.