The anecdote "....the individual was able to receive an upgraded version of the device instead of a replacement part."

If the person has not received the upgraded version, but instead implyinging or providing an option for the mother to decide to initiate a request to receive an upgraded version through Medicaid.  Or allowing the mother to work with the manufacturer and a SLP who can file Medicaid report to get an upgraded version of the device, what do you suggest to rewrite it?

For the rest anecdotes, after accepting your every edits. if you see any awkward phrase or a better phrase to rewrie, please let me know.
Thank you.