Hi, Tina:<br /><br />Sorry to hear about your problem. Normally, an editor who cannot complete a request tells&nbsp;the system administrator and she passes the request onto another editor to meet the client's deadline. Have you tried sending an email to Patti Fisher: <a href="mailto:info@editorworld.com?">info@editorworld.com?</a>&nbsp;Perhaps she can reassign the request. Clearly, a missed&nbsp;deadline is no good to you. Failing that -- this isn't ideal, I know -- you can choose another editor and request a refund for your first editing request to the above address. If the original document wasn't edited and you didn't receive it on time, &nbsp;I'm sure there would be no problem with a refund<br /><br />Best wishes - George<br /><br />