I have submitted a short writing for your review, but it was not submitted as word document. I checked my attachment and it is missing part of my writing. Below is what I would like you to edit. It is not a formal paper, just &nbsp;feedback on the report I read. Please feel free to paste it in microsoft word document and submitted back to me as a microsoft word document. I just do not have access to microsoft words at this moment. Thank you so much for your help. And I am very sorry for the inconvenience.&nbsp;<br /><br />***************<br /><br />First of all, I really like the report. It is coherent and descriptive. I believe by reading it all the adjusters will have a clear understating of the change that will take place.<br /> <br /><strong>Feedback:</strong><br /><br /><strong>Create new assignment in ClaimCenter:</strong> Since we are not creating a &ldquo;real&rdquo; assignment in ClaimCenter I believe that, at first, this could be just a bit confusing to the adjusters. In the following tables you direct the user to &ldquo;Select Assignment Type - Adjuster Desk Review in ClaimCenter.&rdquo; Perhaps here you can also state it the same way you have stated below, but with directions on how to get to the &ldquo;Assignment Type&rdquo; screen, and informing the user early on of the type of assignment he/she will be creating in ClaimCenter. How about something like this?<br /> <br /><strong>Create new assignment in ClaimCenter</strong> (click on the &ldquo;Assessment&rdquo; tab and select &ldquo;Assignment Type&rdquo; &ndash; &ldquo;Adjuster Desk Review - Update&rdquo;).<br /> <br />Note: Before we can get to &ldquo;Assignment Type&rdquo; we have to click on &ldquo;Assessment&rdquo; tab.<br /> <br /><strong>New Information learned:</strong><br /> <br />If interested in DRP: I didn&rsquo;t know that the body shop will be contacting the customers to set up appointments. I thought that was done by ACE or CEI representatives. One suggestion I have for all of us adjusters (instead of relying on the shop) is calling the selected shop to schedule an appointment while we have the customer on the phone.<br /> It may take three extra minutes, but at least we know that the appointment is scheduled, and we will not get upset insureds and claimants calling us because they never heard from the shop. Additionally, it will save a phone call to the shop or the customer to confirm that the appointment has been scheduled. Moreover, by knowing when the appointment is we can create a more accurate diary to check if the estimate is ready to be paid in CCC. Here is how this can be done:<br /> <br />Before we can recommend a shop to a customer we have to make certain that the shop location is convenient for him/her. We cannot get to the list of the shops in a customer&rsquo;s area until we input his/her state and zip code into CCC&rsquo;s system. Thus, we have to keep the customer on the phone with us while searching for the shops in their area. Once the customer chooses the shop we can conference the shop to advise of the assignment, and schedule an appointment.<br /> <br /><strong>Question:</strong> <br /> <br />For example, if ACE or CEI find a lot of red flags while reviewing an estimate from a DRR or non DRP shop, and they believe we should send out an independant appraiser (IA) for inspection, do they submit the assignment to an IA, or will they ask for our permission first?<br /> <br />Some representatives from our prior vendor services would email me to ask for permission to assign an IA others just assigned one without permission.