Good morning,<br /><br />Happy Monday! I am in the writer's block! That low grades gave me left hook and uppercut in my feelings.&nbsp;<br /><br />I can't stop trying though.&nbsp;<br /><br />At least, I have you as my forever editor. So those all low grades do not matter that much. <br />&nbsp;"IF" I become CEO, I will pay you top dollars to write my memos ;D<br /><br />Have a great one and BFN&nbsp;<br /><br />Julie<br /><br /><br /><a href="http://www.mckinsey.com/industries/retail/our-insights/the-three-cs-of-customer-satisfaction-consistency-consistency-consistency">http://www.mckinsey.com/industries/retail/our-insights/the-three-cs-of-customer-satisfaction-consistency-consistency-consistency<br /></a>