Why do you have to be so indirect with “it wasâ€ and “it is,â€ instead of “She told me that her current system does not have MS Officeâ€? 

Can you use “I recommend…â€ instead of  “It is recommended that…?

“I recommend that she actively participates in the appropriate training, including orientation and mobility skills, so that she can remain involved in volunteer work in her community and thereby expand her employment opportunities.â€