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Access to Goods & Services
Issues: There is a sign to request for assistance in the lobby.  However, all information (i.e. flyer and event information) was not available to a person who is blind or has a visual impairment when a dedicated staff is not present.  Later the dedicated staff informed that all information is in their website.
Possible solutions: Make the information available in alternative (or accessible) format  large print, Braille, computer disk, or audio for people who are blind or visually impaired all the time even when the dedicated staff is not available.  Consumers may request to copy documents in their flash drive to obtain the information. This system allows the staff to save on paper, ensure appropriate usage of equipment, and optimize the effective usage of the resources.